Equipment repair and maintenance conditions

Warranty repair conditions:

• Warranty repairs will only be carried out upon presentation of proof of purchase
• The product must have a sticker with the model and serial number - if it is missing, the warranty is invalid.
• During the first 6 months, the seller proves whether it is a manufacturing defect
• Warranty repairs are subject to the warranty terms and conditions established by the manufacturer for the specific device

Repair conditions for damaged equipment:

• A device with moisture, liquid, electrical and/or mechanical damage will only be repaired by special agreement.
• In case of such damage, only paid repairs
• During the repair, it may become apparent that the device cannot be repaired or is completely damaged
• After repair, the device may experience new malfunctions because the extent of the damage cannot be clearly identified

Fee for waiver of paid repairs:

If, during the repair work, it becomes apparent that the device cannot be repaired or the customer refuses a paid repair, the customer undertakes to pay for the handling of the device inspection in accordance with the valid price list.

Due to the nature of repair or maintenance work, the preservation of information and data in the device is not guaranteed :

• Documents, lists, numbers, addresses
• Pictures, videos, music
• Software and applications
• Settings and configurations

The customer is solely responsible for data backup. We recommend making a backup copy before handing over the device for repair.

Required before repair:

• Remove the SIM card and memory card from the device
• Deactivate security codes and screen locks
• Make a backup of important data

* If the customer does not know the security code(s) of the device submitted for repair, the dealerships have the right to request a document proving ownership. An additional fee will be charged for removing the security code according to the price list.

Warranty conditions:

• The labor warranty is valid for 1 month for the replaced part or component.
• The warranty is valid only in the territory of the Republic of Estonia
• The warranty does not apply to repairs caused by moisture, liquid, or mechanical damage
• The warranty does not apply to physical wear and tear or misuse
• The warranty is only valid upon presentation of the original purchase document

Storage conditions:

• We are responsible for the device's maintenance for up to 1 month from the completion of the repair and notification of the customer.
• We will notify you by SMS or phone when the device is ready
• The device must be received within 1 month of notification

Required for acceptance:

When returning the device, present the repair and maintenance agreement that you received when you handed over the device.

Starcom is not responsible for any attachments or accessories installed on the device:

• Protective films and protective glasses
• Stickers and decorations
• Bags and cases
• Other accessories

Recommendation: Remove all valuable accessories and attachments before handing over for repair.

Mechanically damaged devices:

In the case of paid repairs for mechanically damaged phones (broken screen, touch panel, etc.), Starcom is not responsible for other hidden defects that may be due to mechanical damage to the motherboard, unless the customer has reported the defect in advance.

Marginal cost:

The limit cost is the maximum cost of the repair that the customer is willing to pay for a paid repair. If the cost of the repair exceeds the agreed limit cost, the customer will be contacted before continuing with the work.

Customer responsibilities:

• To thoroughly familiarize yourself with the repair and maintenance conditions
• Back up your data before handing over your device
• Remove SIM card and memory card
• Deactivate security codes
• Pay a diagnostic fee if the device is found to be in working order or the customer cancels the repair
• Receive the device within 1 month of notification of completion

Customer rights:

• Submit claims in cases arising from Estonian law
• Receive information about the progress of the repair
• Opt out of paid repairs (with obligation to pay diagnostic fee)
• Require the elimination of defects under a performance guarantee