Shipping and returns

Here we have compiled the questions that our customers ask most frequently. FAQs, or frequently asked questions, are a traditional form of information on the Internet, where brief information on a certain topic is provided in the form of questions and answers. Starcom's FAQ page helps you quickly find answers about orders, delivery terms, payment options, warranties, and product usage.

If your question is not answered here or you need additional assistance, please contact us at 5880 3777 (e-shop questions) or 5777 7775 (representative and maintenance)

FAQ

Are mechanics available on site?

Our mechanics work every day. They are ready to receive you immediately and offer a consultation and free pre-repair diagnostics.

How long does it take to repair a phone and are spare parts available on site?

There is no need to book an appointment. We usually perform express smartphone repairs.

We have most spare parts for brands such as Samsung, Apple, Nokia/Microsoft, Sony, Huawei and LG on hand and repairs are carried out quickly.

Most common errors are fixed in 30 minutes to one hour.

The repair time may be longer if it is a rare model due to the delivery time of the spare part or a higher level repair.

If you want to be sure whether a spare part is available locally, contact us!

If you couldn't find information about your model in the price list, please contact us.

We can repair moisture damage in 1-3 days, depending on the nature of the defect.

Is it possible to send the device by mail?

You can send us your device for repair by mail, and after the repair is complete, we will send it back to you.

How long is the warranty on repairs valid?

The warranty is valid for 1 to 3 months for the part or component replaced during the repair.

The warranty does not apply to mechanical and moisture damage

What spare parts are used in phone repairs?

We use only original and high-quality A-category spare parts.

Do you provide a guarantee on protective cases, protective glass, protective film and their installation?

Warranties for sold protective films or glass and their installation.

These are consumables designed to protect your phone.

The presence of bubbles or other damage indicates that the protective glass or film has been subjected to mechanical damage or other impact and is no longer fulfilling its protective function.

How do I get compensation from insurance?

You must pay the full cost of the repair when you pick up the device after it has been repaired. If you have valid home or travel insurance for the device, notify the insurance company of the damage and provide them with the necessary information about the work required for the repair, including the cost. Attach the invoice or appraisal report from us to the claim.

All insurance companies accept our invoices. The insurance certificate costs 39 Euros and is reimbursed by the insurance.

Will the data on the phone be lost during the repair?

Due to the nature of repair or maintenance work, the customer is not guaranteed to retain the information, data and settings on the device during repair or maintenance work. However, we can offer the option of copying data (if a software update or motherboard replacement is not required to get the device working). In the event of a screen replacement, as a rule, the data is preserved!

Can data be copied from a broken smart device (for example, a broken smartphone screen)?

Yes, it can, it depends on the nature of the error.

Do you install spare parts ordered online?

If you have ordered a spare part for your phone online, for example from eBay, we can also install it. To do this, you must bring the spare part and the phone to us so that we can check the compatibility of the spare part with the phone.

Do you also deliver on weekends and holidays?

We currently ship packages on weekdays. Delivery times may be longer during holidays; more detailed information is displayed in the shopping cart and confirmation email

Can products be delivered to any address in Estonia?

Yes, we deliver throughout Estonia. When ordering a parcel machine, choose Omniva, SmartPosti, DPD or Venipak. The courier service is valid for all addresses, but delivery times may be longer for larger islands

Do all products have next day delivery?

Express delivery is only available for in-stock items and in larger cities. You can see availability and price in your shopping cart before placing your order.

Do I have to be present to receive the package?

If you order via a parcel machine, you will receive your package with the door code sent to you and you do not need to be present. If you order via courier, someone must receive the package and sign for it when you hand over the order