Shipping and returns
Delivery options
1. Choose a suitable delivery method and place your order.
Place your order in the online store, choose a suitable delivery method (store, parcel machine or courier) and pay for the order.
2. Order confirmation
After payment is received, you will receive an order confirmation via email or SMS. The order will be completed at the selected warehouse or store.
3. Wait for the goods to arrive at the designated destination
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In the case of a parcel machine, the door code is sent via SMS and you can pick up the package at a time that suits you.
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When you order from the store, you will be notified when the item is ready for delivery.
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When delivering by courier, the courier will contact you and agree on the exact delivery time.
4. Receive the goods
You can pick up your order from the store with an ID document. The courier will deliver the package to your address on weekdays from 8 am to 5 pm (for large goods, to the front door).
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for your order to arrive
4. Pick up your order at the checkout area
Smaller products
| Parcel machines 1-2 business days | |
|---|---|
| Omniva parcel machines | 3€ |
| Omniva post offices | 5€ |
| Courier services 1-2 business days | |
|---|---|
| Omniva courier | 8€ |
| Free shipping from 500€ | FREE |
What things are small? Those that usually fit in a parcel locker!
Free shipping applies to campaigns or orders over €100 (if a campaign has been announced)
Large-sized device
| Courier services 1-2 business days | |
|---|---|
| Omniva courier (up to 30kg) | 8€ |
| Free shipping from 500€ | FREE |
| Special items | |
|---|---|
| Pallet (pallet) | Price quote |
| Heavier products (>35kg) | Price quote |
| Following up at the store | FREE |
Large devices will not be sent to parcel lockers or small drop-off points
Exchange or Return of Goods
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14-day right of withdrawal – The consumer has the right to withdraw from the contract and return the goods within 14 days of receiving the goods, provided that the goods are unused and in their original packaging.
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The returned product must be complete and, if possible, in its original packaging. The goods may only be inspected in the manner normally permitted in a store; any other use will result in liability for any loss of value.
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the return costs , unless the reason for the return is a product defect or seller error.
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Refund – We will refund the purchase amount within 14 days of receiving your withdrawal request, but we may wait to issue a refund until we have received the product back or received proof that it has been shipped.
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The following are not eligible for return: products that are not suitable for opening for health or hygiene reasons (e.g. headphones, epilators), audio and video recordings and computer software whose packaging has been opened; custom-made or perishable goods.
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The 14-day right of withdrawal does not apply to legal entities
Return options
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Bring the goods to a Starcom representative office - fill out a return form in advance and bring the purchase invoice. We will refund the purchase amount to your account after inspecting the product.
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Send the goods by courier – pack the goods securely, add a statement and a delivery note, and send it to Starcom's returns department.
Return process
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Submit a withdrawal request via our online store contact form or send an email to customer support, indicating the order number and reason for the return.
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Prepare the item for return – pack the product in its original packaging, include all the parts that came with the package, and the purchase document.
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Delivery – choose either delivery to our office or return by courier; return costs are covered by the buyer unless the reason for the return is a defect or incorrect shipment.
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Refund – after receiving and inspecting the goods, we will refund the purchase amount to the same bank account within 14 days.
Starcom offers mobile phone repair at the service center by sending it by mail.
The service is simple and convenient!
1. Check out the price list of services, to specify the approximate cost of repair, contact us by phone or e-mail 6833778 or 5777-7775 [email protected]
2. Send us your broken device to the Omniva parcel machine in Tallinn Ülemiste center.
Indicate as the recipient: Starcom, tel. +372 5814 7601
3. Be sure to include your contact information with the device: name, phone number and place to return the package and a description of the device error.
4. Before sending, do not forget to remove the phone lock code/pattern code or notify us separately.
5. Upon receipt of the package, we will perform all necessary work. If additional work is required, we will notify and agree on the cost with the customer by phone.
6. Repair usually takes 1-14 working days (this is if it is necessary to order a rare spare part). If the repair is not possible/fails or is expensive for the customer, the diagnostic fee is 15-20 euros (including 24% VAT) according to the current price list.
The repair is guaranteed for 1-3 months, depending on the work performed.
7. After we have performed the work, we will send an invoice for payment by e-mail. Once the invoice has been paid, we will immediately return the phone to the parcel machine you specified. The cost of packaging and postage is 8 euros (added to the cost of the work performed).
NB! If the repair fails or there is a repeated request, the customer pays the postage!
Starcom is not responsible for hidden defects of the device that are caused during transport or as a result of use. For example, mechanical damage to the phone case caused by falling/shock, moisture damage, etc. Since we do not have the opportunity to inspect the phone when it is delivered by post.
In any case, if the phone needs additional work, we will inform the customer in advance during the diagnostics.
Our goal is to repair your phone quickly and efficiently for a reasonable price!
FAQ
Standard delivery by parcel machine or courier usually takes 1–3 business days. If your order is delayed, please contact our customer support so that we can clarify the delivery time.
We currently ship packages on weekdays. Delivery times may be longer during holidays; more detailed information is displayed in the shopping cart and confirmation email
Yes, we deliver throughout Estonia. When ordering a parcel machine, choose Omniva, SmartPosti, DPD or Venipak. The courier service is valid for all addresses, but delivery times may be longer for larger islands
Express delivery is only available for in-stock items and in larger cities. You can see availability and price in your shopping cart before placing your order.
If you order via a parcel machine, you will receive your package with the door code sent to you and you do not need to be present. If you order via courier, someone must receive the package and sign for it when you hand over the order