Privacy Policy

Depending on how you use our services, we may collect the following personal data:

📋 Contact information

• Name, phone number, email address
• Shipping or billing address

🛒 Purchase details

• Order history and purchased products
• Payment method and amount
• Delivery time and other purchase-related information

💻 Web and usage data

• IP address, device type, browser type
• Time and duration of the visit
• Cookie information and other log data

💳 Debt and payment history

• Information about paying bills or debts
• Necessary for the performance of a contract or compliance with a legal obligation

💬 Contact information

• Correspondence with customer support or sales department
• Feedback and complaints

We process your personal data for the following purposes and legal bases:

We share personal data with third parties only when necessary and to the extent necessary to provide the service or fulfill our legal obligations:

📦 Logistics and delivery service providers

Omniva, DPD, Itella SmartPOST – for delivery of goods

💳 Payment and banking service providers

Banks and payment services – for payment processing

💻 IT service providers

Website and server hosting, customer management software, e-commerce platform and technical support

📊 Accounting and auditing service providers

To fulfill accounting and reporting obligations arising from the law

⚖️ Legal advisors and public authorities

To protect rights, in legal proceedings, at the request of law enforcement or supervisory authorities

📣 Marketing partners

Only with your consent (e.g. to send newsletters or for personalized advertising)

We will retain your personal data for as long as necessary to fulfill the purposes for which the data was collected or for the period prescribed by applicable law.

⏱️ Retention periods:

• Accounting documents: 7 years (legal requirement)
• Contract documents: We retain them until the contract ends and then for the period specified by law
• Marketing data: We retain it until you have given your consent.
• User account data: We retain it until the account is deleted.

You have the right to control and manage your personal data. Below are your main rights:

Our website uses cookies and similar technologies for the following purposes:

🔴 Essential cookies

Ensure the functioning of basic website functions, such as login and shopping cart management.

🟡 Preference cookies

Save your choices (e.g. language selection) and improve your user experience.

🟢 Statistics cookies

Help collect anonymous information about website usage so we can improve content and features.

🔵 Marketing cookies

Used to display personalized advertising and analyze our advertising campaigns.

We use organizational and technical measures to protect your personal data from unauthorized access, disclosure, alteration or destruction.

🛡️ Our security measures include:

If we discover that a minor's personal data has been collected, we will delete it as soon as possible.

If you believe that our website has collected data from a minor, please contact us at [email protected].

We reserve the right to change this Privacy Policy to comply with applicable legislation or changes in the provision of services.

📢 Notification of changes:

• We will inform users of important changes on our website
• We can also send a notification by email
• The current version of the Privacy Policy is always available at pood.starcom.ee